Frequently Asked Questions

To get you a quote, we gen­er­al­ly need a few basic pieces of information:

• Your Com­pa­ny logo — This could be a sym­bol and text, or just a sym­bol or just text.
• The sign size — How wide over­all would you like your sign to be. If you are unsure, send us a pic­ture of your wall with a stan­dard 8.5″ x 11″ sheet of paper stuck to it for siz­ing and we will rec­om­mend an effec­tive size.
• The sign col­or or fin­ish — Are you look­ing to match your com­pa­ny col­ors, or do you pre­fer a metal­lic fin­ish or some­thing specific.
• Any oth­er details — would you like your sign to be indi­vid­ual 3D cut-outs or 1 sol­id back­ground. Will it be back­lit? Give us a gen­er­al idea of what you had in mind.

Yes! If you send us a pic­ture of your wall tak­en straight on with a stan­dard 8.5” x 11” sheet of paper stuck to it, we can send you how it will look like on your wall.

On aver­age cus­tom lob­by signs range between $600 — $1300. It could be less or it could be more depend­ing on the size, com­plex­i­ty and fin­ish of your sign. Most recep­tion signs with 3D let­ter­ing in an office lob­by set­ting will range in size between 3 — 6 feet in length. At this size, your recep­tion sign will usu­al­ly land with­in this price range.

We will help you adjust the size, fin­ish, and mate­r­i­al thick­ness to get a high qual­i­ty sign you and your clients will love, while keep­ing with­in your tar­get bud­get. That being said, for star­tups and com­pa­nies just start­ing out, sig­nage can still be a bit of an investment.

Rest assured it’s an invest­ment that will help you build val­ue, respectabil­i­ty and trust in your brand. We’ve seen from expe­ri­ence through help­ing our cus­tomer’s move their signs how quick­ly busi­ness­es we work with expand. We hope that we can help your busi­ness expand too, so that you can quick­ly see a return on your investment.

If you haven’t already, first get inspired by tak­ing a look at the exam­ples in our Office Sign Gallery. Once you have an idea of your ide­al lob­by sign, send us an email (address below) or com­plete the online form below.

In your quote request, start with a brief descrip­tion of your ide­al sign based on exam­ples you’ve seen. Include pho­tos of the wall tak­en straight on, mea­sure­ments of the wall, and your logo art­work (in vec­tor out­line format).

If you have any ques­tions, please call us and we’ll glad­ly guide you through the process,

• Head office: 416−516−4141
• Toll free: 1−877−516−4141
• Office Hours: EST 9am — 5 pm
• E‑mail: abc(at)artsigns(dot)com

For design and pro­duc­tion pur­pos­es you should pro­vide a vec­tor for­mat file with all text con­vert­ed to out­lines. The file should be in Adobe Illus­tra­tor for­mat (.ai) how­ev­er .eps, and .pdf files with out­lines are also great.

You should be able to get this from the per­son who designed your logo. Don’t wor­ry, if you don’t have this file when sub­mit­ting your quote request. Pro­vide the high­est qual­i­ty logo file avail­able to you and you can always pro­vide the cor­rect files later.

We can help you recre­ate your logo in vec­tor for­mat if for any rea­son you can’t locate it or have lost touch with your design­er. In most cas­es art­work recre­ation will cost $80 — $120.

Pro­duc­tion time nor­mal­ly depends on the size and com­plex­i­ty of your project. If you have a dead­line, we will do our best to accom­mo­date it (con­sid­er­ing the dead­line falls with­in a rea­son­able time frame). A 1 – 2 week rush pro­duc­tion sched­ule is often pos­si­ble if you are in a rush to have your lob­by signs com­plet­ed (rush charges apply). Nor­mal pro­duc­tion time is 4 – 6 weeks.

We have installers world­wide who will glad­ly assist you in installing your sign.

Each 3D sign also comes equipped with our easy to use instal­la­tion pat­tern and instruc­tions. The pat­tern is a card­board cutout of your logo allow­ing you to sim­ply plug in the indi­vid­ual let­ters and sym­bols of your logo through it and onto the wall.

Every sign includes instruc­tion­al videos, gloves, writ­ten instruc­tions, adhe­sives and every­thing else you will need to install your sign. We’ve received great reviews from any­one who’s tried our easy to use instal­la­tion method.

We require the full amount to pro­ceed with production.

We accept Amex, Visa, Mas­ter­Card, Dis­cov­er, Check or Bank Transfer.

Yes, depend­ing on when your order is placed and our cur­rent pro­duc­tion sched­ule, rush pro­duc­tion options may be avail­able. Rush pro­duc­tion charges are:

1 week rush +$350

2 week rush +$250

3 week rush +$150

Reg­u­lar pro­duc­tion time is usu­al­ly between 3 – 6 weeks.

We first con­firm all the details of your sign, includ­ing the size, col­or, mate­r­i­al, thick­ness, mount­ing method, and any spe­cif­ic request for exam­ple back­light­ing or use of faux hedge wall mate­r­i­al. Once the details are approved and pay­ment is made, we pre­pare the mate­r­i­al, cut out your sign, paint it, assem­ble it, wire any nec­es­sary LEDs for back­lit signs, pre­pare the mount­ing hard­ware and instal­la­tion tem­plate. At that point, once your sign is com­plete, we will pack­age it for ship­ping and send you pic­tures of your com­plet­ed sign, instal­la­tion instruc­tions, and track­ing so that you can keep an eye out for its arrival!

Please let us know if you are look­ing to meet a spe­cif­ic tar­get date. If so, we can see what we can do to accom­mo­date. Pro­duc­tion time is usu­al­ly between 3 – 6 weeks.

Yes! We always match your brand­ing exact­ly. Ide­al­ly, we request that you pro­vide PMS or Pan­tone col­or codes for col­or matching.

Yes, we can match to the com­put­er col­or codes (or hex codes). We have a sys­tem that finds the clos­est pan­tone col­or. We may also adjust the auto­mat­ic match if need be to find a col­or that match­es as pre­cise­ly as pos­si­ble. We have a lot of expe­ri­ence in col­or match­ing and we always ensure the col­ors match your branding.

If you’d like to pick out spe­cif­ic col­ors we rec­om­mend stop­ping by a local hard­ware or paint store and select­ing Behr, Ben­jamin Moore, or Sher­win Williams col­or swatch­es. Then you can just send us the col­or num­bers and we will know exact­ly which col­ors to use. You can also send us a spe­cif­ic swatch or col­or ref­er­ence by mail which we can use to match your color.

Yes! We always send a final mock-up revi­sion, with dimen­sions and descrip­tion to con­firm all the details of your sign. We can also pro­vide shop drawings.

There are a few mount­ing meth­ods to choose from! For a float­ing effect, we have clear acrylic spac­ers that mount with adhe­sive to smooth paint­ed dry­wall. For larg­er sym­bols that require addi­tion­al sup­port, the clear spac­ers have addi­tion­al met­al pins that pen­e­trate ¹⁄₂″ into the dry­wall. We can also use more tra­di­tion­al thread­ed rods and spac­ers for a pure­ly mechan­i­cal mount­ing method. Alter­na­tive­ly, we can also flush mount the sign with dou­ble sided tape or sticky back­ing adhe­sive. If you let us know what type of wall you plan on mount­ing your sign to, we will advise you of the best mount­ing method for your wall and pro­vide addi­tion­al options for dif­fer­ent aes­thet­ics where applicable.

You can mount your sign to most sur­faces that you can drill into, in some cas­es we can also pro­vide back­grounds, brack­ets, or rails to help sup­port your sign on more unusu­al sur­faces or in sit­u­a­tions where it needs to hang.

Yes! We have a lot of expe­ri­ence with mount­ing indi­vid­u­al­ly mount­ed 3D let­ters on wood­en slat walls. In that case, we also pro­vide a clear instal­la­tion tem­plate to help ensure accu­rate drilling.

For best effects, it is a good idea to patch up, prime and paint the wall before the time comes to install your sign. If you have an exist­ing sign mount­ed on the wall, give your­self extra time to remove the pre­vi­ous sign and prop­er­ly fix up and re-paint the wall because it may take longer than expect­ed. Paint­ing the wall once your sign has already been installed is not rec­om­mend­ed and may cause dam­age to the sign. Leav­ing an exist­ing sign up when installers arrive to install your new sign will also like­ly result in a sec­ondary instal­la­tion vis­it charge. Be sure to allow your wall to ful­ly cure before your sign is ready for installation.

There are a num­ber of light­ing options. For non-lit signs we gen­er­al­ly rec­om­mend using a set of 3 – 5 spot­lights spaced at around a 3 – 5 feet away from the wall.

We gen­er­al­ly use UPS, FedEx, and DHL for ship­ping. Larg­er freight ship­ments are sent by UPS Freight, DHL and Day & Ross.

Ship­ping usu­al­ly takes between 2 – 3 busi­ness days. Expe­dit­ed ship­ping options may allow for overnight or 2 day shipping.

Yes! We can expe­dite ship­ping on your sign. In most cas­es when a sign is expe­dit­ed it arrives overnight.

If our local installers will be installing your sign, please kind­ly leave the box unopened for the installers to help pre­vent dam­ag­ing the sign or unin­ten­tion­al­ly mis­plac­ing or dis­card­ing key parts of the instal­la­tion kit, which does hap­pen sometimes.

If you will be installing your sign your­self, once you open the ini­tial card­board box exte­ri­or, be sure to take note of the signs that read ​“OPEN THIS SIDE UP” and ​“FLIP OVER TO OPEN”. Lay the pack­age flat read­ing ​“OPEN THIS SIDE UP” fac­ing upwards. Care­ful­ly cut the clear pack­ing tape tak­ing spe­cial care not to cut too deep into the package.

Once the sign is open, do not dis­card any part of the pack­ag­ing because cer­tain mount­ing hard­ware is embed­ded in the pack­ag­ing and the rigid card­board instal­la­tion tem­plate can eas­i­ly be mis­tak­en for packaging.

Locate the instal­la­tion tem­plate and any nec­es­sary mount­ing hard­ware. To help pre­vent dam­age to your sign, only remove the sign from its pack­ag­ing imme­di­ate­ly before mount­ing the sign.

Yes! We have a local installers nation­wide that help with installation.

Yes! All signs include easy to use instal­la­tion instruc­tions, tem­plate, and mount­ing kit.

Yes, all mount­ing hard­ware is includ­ed with the sign. For tra­di­tion­al mechan­i­cal mount­ing with thread­ed rods, you will need an addi­tion­al small squeeze tube of clear all pur­pose silicone.

The instal­la­tion tem­plate, mount­ing hard­ware, spac­ers and clear gel adhe­sives are includ­ed with the sign. For tra­di­tion­al mechan­i­cal mount­ing with thread­ed rods, you will need an addi­tion­al small squeeze tube of clear all pur­pose silicone.

Yes, please send pic­tures! We would love to see how your sign looks up on your wall! We share them with our team and include them in our exam­ples and social media.

We stand by our cus­tomers and with­in rea­son will pro­vide replace­ment parts in the unfore­seen chance that some­thing were to go wrong dur­ing installation.

We will help you trou­bleshoot any issues and will pro­vide replace­ments for small­er parts.

Yes! We will do our best to pro­vide touch up paints. Be sure to request them short­ly after the sign has been produces.

It’s best to wear the pro­vid­ed white cot­ton gloves dur­ing instal­la­tion and where pro­vid­ed leave the pro­tec­tive mask in place on the faces of the sign until the sign has been ful­ly installed before remov­ing it to help decrease the change of fingerprints.

Please also wash your hands before han­dling the sign.

For metal­lic fin­ish­es, you can use a small amount of windex and a microfiber cloth, wip­ing in the direc­tion of the brushed strokes to help remove any fin­ger prints.

If your sign is a mat­te fin­ish, the gen­er­al approach is that less is more. If dust accu­mu­lates, you can use a can of pres­sur­ized air or key­board clean­er to blow off any dust. Try not to clean your sign with any liquids.

If your sign is a brushed met­al fin­ish, you can use a fine cot­ton or mir­co-fiber cloth with a small amount of windex and wipe hor­i­zon­tal­ly with direc­tion of the brushed strokes to remove any fin­ger­prints or marks.

In most cas­es, the sign requires very lit­tle maintenance.